There are 5 types of communication: ____, written, ____, drawings and ____. Verbal communication is quick and easy. Used for informal discussions either ____ or on the ____. Can be used to present the same information to a group of employees in the form of a ____/presentation. Verbal communication can be difficult sometimes, because: Has no ____, May be misunderstood, May be ____, May be ____ Written information is more reliable than ____, takes time to ____ and can be used to ____ a positive image of the company to its ____. The cons to written information has limited ____ – may go out of ____ or be ____ with time Needs to be ____ to ensure currency/accuracy Drawings are an important means of ____ for ____ and technicians. An agreed set of symbols and conventions can be used to represent ____. No ____ barrier if internationally agreed symbols are used. ____ written (text-based) communication. Can aid the understanding of a written explanation of how a complex device is assembled on a production line or dismantled for maintenance purposes. Technical information can be communicated in a number of ways: Sketches, drawings, and diagrams – sketches can be produced by ____ and used for ____/concepts. Drawings and diagrams are more formal and show ____ information. They are typically produced on a ____. Technical information can be communicated in a number of ways: Test and inspection reports – these documents can be used to log the status of equipment in terms of ____ and whether the equipment is ____. The outcome of test measurements can be ____ for reference later to identify trends in ____. A component may be identified as ____ Technical information can be communicated in a number of ways: Planning documents and schedules – these can be vitally important to make an engineering organization ____ and in meeting the needs of its customers in a ____. Techniques such as ____ can be used in such ____. Instruction must be followed. It may be that ____ to follow an instruction could result in an ____ being created. In some organizations, the failure to follow an instruction could result in ____ action being taken against an ____. A request is not as ____ as an instruction. There are not necessarily any ____ consequences for not carrying out a ____. A request is something that someone ____ you to do. Advice is ____ that can be taken by an ____ and, following some time to ____ and ____ on it, may be acted upon. Sources of engineering information: BS EN Standards: Published standards (BS and EN – UK and European) can be used for a variety of reasons in an engineering workplace: To show compliance with ____ such as the ____ To prove that manufactured ____ have been produced to a ____ To save ____ by not having to carry out further ____ To prove that manufactured goods are ____ International standards make goods easier to export to ____ to provide codes of good practice. Instruction manuals are designed to tell the reader ____ a particular item of equipment. It may include instructions on how to ____ the product for ____. The instructions are normally presented in a logical sequence and designed for use by ____. Advice on how to sort out ____ may be included. Technical ____ are much more detailed than ____ and are designated for use by ____. The contents of a technical manual typically include: ____ exploded view/assembly ____ recommended ____ schedules detailed explanations of how the ____ works ____ diagrams wiring diagrams block diagrams ____ diagrams testing ____/schedules. Tables, charts, ____, and data sheets are all means of providing ____ information; a picture is worth a ____ words’. Textbooks and ____ can be sources of technical information. Textbooks take time to go to press. In areas of work that are experiencing rapid developments in technology, ____ are not produced ____ enough - technical journals/manuals are more ____. Requesting advice: When seeking advice from colleagues, trainers, or supervisors it is important to state the problem ____ and ____ in order to save time and receive the ____. Good listening skills are ____ when receiving verbal information. Pay attention and use your ____ to show interest in the advice being given. Repeating back ____ confirms correct receipt. Asking questions to ____ you have not fully understood ____ you have been listening but need more help in ____ more complex issues. Conflict management: It is important to avoid conflict ____ in the workplace by: ____ to people – using the words ‘____’ and ‘____ can have an amazing effect on colleagues. Being aware of when it is not a ____ to approach colleagues for advice – they may be very busy and therefore under stress. If you need assistance pick a ____ to make your request to colleagues. Avoiding conflicts by ____ from certain situations. A raised voice is a common sign of a person in an ____ –– come back when things have ____. Speaking quietly is an important skill to avoid ____. Listening ____ and taking on board what is being said. This can avoid conflicts ____. Team member responsibilities: An able team leader will ____ his/her team in a way that plays on the ____ of team members. In order to ____ team members, it is important that their ____ and ambitions are met – new skills need to be developed in ____ team members. Team members must not be given tasks that are above their ____ – this could be dangerous to them and other members of the team. Everyone has a different ____ – an experienced/able team leader will know the ____ of his/her team and use them to the overall advantage of the team.

Communication

bởi
In
Nhúng

Bảng xếp hạng

Phong cách trực quan

Tùy chọn

Chuyển đổi mẫu

Bạn có muốn khôi phục tự động lưu: không?