1) You should begin by asking a..................question. a) long and stupid b) fun and exciting c) sweet and lovely d) short and important 2) This gives the listener .........by giving them the option to say yes or no. a) control b) autonomy c) fun times d) automatic 3) In the second part of the formula, you should say......what you saw or heard instead of using ‘blur words’. a) exactly/specifically b) indirectly/vaguely c) specifically and rudely d) smiling/nice 4) Thirdly, you should point out exactly how the behaviour......you. a) completed b) made you feel c) affected d) complimented 5) This offers a sense of .........meaning and logic. a) rules b) belonging c) fun d) purpose 6) Finally, to turn the conversation into a joint problem-solving situation, you should end with a....... a) question b) problem c) solution d) answer

Giving Feedback - The Formula

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