- Ackers and Shipton. How can I help you? - Is Mrs Ackers ____, please? - ____. Who's calling, please? - ____ Simon Ilago fro AOS - Ace Office Supplies. - What can I do for you, Mr Ilago? - ____ to offer you a special price on printers, Mrs Ackers. - I'm sorry, but I'm busy at the moment. - Can I call you ____ tomorrow? - Sorry, but I'm ____ the office tomorrow. But thanks for calling. Goodbye. - ____. Goodbye. - BFC Consulting. Ralf Guterson speaking. - Hello. Could I ____ to Leo Keliher, please? - I'm ____ he's out of the office at the moment. - Could I ____ a message? - Yes, of course. Could I ____ your name, please? - This is Natalie Kent, from NT Consulting. Could you ask Leo to call me ____? It's quite urgent. He's got my number. - Yes, sure. Could you tell me ____ it's about? - Yes, I'm phoning to offer him some consultancy work. - OK. I'll give Leo the ____. - Thanks for your help. Goodbye.

BR pre-int unit 2 making and receiving calls

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