Present simple: *To talk about ____ or repeated actions: In my job I speak to customers every day on the phone. *To talk about general ____: We employ over 300 people. *With ____ verbs such as understand, know, like, etc: She knows a lot about this area of business. Present continuous: *To talk about actions happening ____ and ____ projects: Joel can't help you right now because he’s speaking to a client. *To talk about ____ and changing situations.: The price of fuel is falling in many countries. *To talk about ____ situations: Kim works at the York office, but she's working at home today.

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