to assist - to help, to reserve - to book , a group - a party of people , a request - something a person asks for, fully booked/fully booked - no more seats/tables, to apologise  - to say sorry, to accept - to say yes, to identify yourself  - give your name , a floor chart - a plan showing all the tables, to offer an alterative  - to give another choice or possibility , a waiter - a staff of the cafe or restaurant who assisst guests , to spell - to form a word with the letters in the correct order,

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