Asking about the problem: How can I help?, What can I do for you?, What exactly is the problem?, Can you give me more details?, Making the complaint: I'm sorry, but / I'm afraid ... , There's a problem with ..., (It) still hasn't arrived., I'm not very happy (about it). , (The machine) doesn't work., I'd like (a refund/replacement)., Sympathizing/Apologizing: I'm very sorry about that., I do apologize., I'm sorry to hear that., It's our/my fault. I'm sorry. , We're sorry for the inconvenience., I'm afraid we can't ..., Dealing with the complaint: 'll look into it / deal with it right away., I'll get back to you., Let me check., We'll send you ..., We can offer you ..., I'll wait to hear from you.,

Key expressions for dealing with a complaint

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