Pavlov - Classical conditioning, stimulus, bell, Skinner - Operant conditioning, Psychodynamic - Freud, Id, ego, superego, iceberg theory - Conscious, preconscious and unconscious, Maslow - hierarchy of needs, basic, safety, love and belonging, self esteem, self actualisation., Cognitive - Piaget (4 stages), Friedman and Rosenman, Type A - Competitive, hostile and aggressive. Higher stress and hates failure, Type B - Relaxed, patient, easy going, work steadily, Trait Theory - Unique to each individual. Passive vs agressive, Situational theory - Depends on the situation or environment, Bandura's social learning theory - Bobo doll, attention, retention,motor reproduction and motivation, Attitude development. - Previous experiences, modelling others behavior and cultural influences , Theory of planned behaviour - Attitude to specific action, Subjective norms, perceived behavioural control - behavioural intention and performing behaviour, Fixed mindset - Belief that talent is a fixed trait. Cannot change their outlook., Growth mindset - Self belief, positive, abilities can be developed., Types of obedience - conscious and unconscious, Factors that affect obedience - fear, reward and respect, Relationship between obedience and compliance - Compliance involves changing your behavior at the request of another person, while conformity consists in altering your behavior to go along with the rest of the group. Obedience involves altering your behavior because an authority figure has told you to do so, Obedience in the UPS. Why? - Following orders, efficiency and discipline, mutual respect, Rewards for obedience (two types): - extrinsic and intrinsic, Consequences of disobedient behaviour - loss of rank, pay reduction, suspension, loss of job, Research on obedience (theorists) - Milgram, Burger, Hofling, Conformity in the UPS - procedures, social norms, uniforms etc, Research on conformity - Zimbardo (Stanford prison) Asch, Example of conditioning? - Pavlov's dog - unconditioned response and conditioned response , Examples of self discipline in UPS - drill, uniform maintenance, adhering to a team code, Individual self discipline - benefits - Personal pride, calm in difficult situations, self esteem, Features of self discipline - personal appearance, punctual, time management, ;positive attitude., Consequences for lack of discipline - disciplinary, sanctions and loss of respect,

UPS - Behaviour

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