qualityassurance - products checked at various stages of production, quality control - products are checked at the start or end of production, benchmarking - using market leaders quality techniques, mysteryshopper - employing someone through an agency to act like a customer and give feedback on service and quality, qualitymanagement - getting things right first time, resulting in no errors, highqualitymaterials - sourcing the best supplies so that the best products can be made,

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