What is the authentication method?, Full name, Full social security number, Mother's maiden name, Account number, Can the account have a password, and what should you do?, Yes — do not provide any hints, No — no password is allowed, Yes — provide hints if needed, No — transfer the customer to acquisition, How many authentication methods exist for residential use?, 3, 5, 4, 2, How many authentication methods exist for commercial use?, 4, 6, 2, 3, Who is authorized to add contacts to the account?, Primary and contact, Primary and spouse, Spouse, Contact, What actions can a third party take, or what information can they access on the account?, Payment arrangement and payments, Take payment and update mailing address, Take a payment and payment locations, Transfer the service and change product plan.

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