ASK ABOUT THE PROBLEM, How can I help?, Can you give me more details?, What exactly is the problem?, MAKE A COMPLAINT, I’m afraid there’s a problem with the order., I’m not very happy about it., The machine still hasn’t arrived., SYMPATHIZE / APOLOGIZE, I’m very sorry about that., I do apologize., I’m sorry to hear that., DEAL WITH THE COMPLAINT, I’ll look into it right away., Let me check., We can offer you a replacement.

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