INTRODUCING AN ISSUE (3): There's something I'd like to discuss., (Indirect) I’m afraid there is a slight problem with [my schedule]., (Direct) I want to complain about [my schedule]., MAKING REQUESTS (2): I was wondering if it would be possible to……., I believe I’m entitled to/I deserve…… (a pay raise/a day off), SHOWING UNDERSTANDING / AGREEMENT ON A POINT (4): That’s a fair suggestion., So what you’re saying is that you…, In other words, you feel that…, You have a strong point there., LANGUAGE TO USE FOR OBJECTING. (7): I understand where you’re coming from; however,…, I’m prepared to compromise, but…, The way I look at it…, If you look at it from my point of view, …, That’s not exactly how I look at it., I’d have to disagree with you there., I’m afraid that doesn’t work for me., REJECTING REQUESTS (3): I’m afraid that’s just not possible at the moment., That’s out of the question. (strong), I’m afraid I have to turn your request down.,

MAKING, ACCEPTING AND REFUSING REQUESTS

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