“Sorry to keep you waiting.” - You kept someone who is phoning you on hold for a long time, “Sorry to bother you again, but there’s one more thing I don’t understand” - You are phoning someone again to ask another question, “Sorry I’m late. Have you been waiting long?” - You have arrived late at a restaurant, “Excuse me, can I just...” - You need someone to move so you can get off the train., “I’m terribly sorry. Let me buy you another one.” - You have spilt someone’s drink, “I’m sorry sir; I’ll bring you a clean one right away.” - A customer has just shown you a dirty spoon., “I’m sorry, but this isn’t what I ordered.” - A waiter brought you the wrong food., “I regret to inform you that there has been a problem.” - You have to tell someone their flight has been cancelled, “Excuse me. Can you help me?” - You are trying to stop a stranger to ask for directions., “I’m sorry. I can’t understand what you are saying.” - Someone is speaking a language you don’t know,

Apologizing (practice, extra)

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