1) Good Morning, Deus Pro Hotel, Rini is .............. a) telling b) speaking c) talking d) calling 2) ........may I.......you a) when, see b) which, meet c) how, assist d) who, help 3) ......are you calling...... a) where, from b) who, for c) when, to d) what, from 4) I..........from Singapore a) am speaking b) am calling c) are calling d) are speaking 5) Do you know, his room.......? a) sign b) floor c) number d) type 6) May I........your.......,please? a) have, food b) know, room c) tell, name d) know, name 7) ...... you......your name, plaese? a) How, tell b) could, spell c) How, can d) can , tell 8) J for....., E for,,,,,,,, N for......., Y for...... a) Juliet, Echo, November, Yanky b) Jojo, Elta, Nacy, yoyo c) Julian, Emma, Nanny, yolk d) Jenifer, Ella, Nona, Yama 9) I am .......there is no...... a) happy, call b) sorry, answer c) sad, call back d) terrible, answer 10) .......you like to......message a) could, write b) can, tell c) would, leave d) want , read 11) I would.....to leave ...... a) dislike, paper b) like, my pasport c) like, message d) tell , message 12) ......you tell her to call me..... a) could , back b) please, again c) can , later d) may, soon 13) .....there........else a) are, anything b) is , something c) is , anything d) are something 14) ......I .......your .......number? a) May, have, telephone b) Could, know, address c) can, borrow, telephone d) Would , like, room 15) I am.......you will.....your message a) happy, got b) pleasure, gets c) sure, get d) sure, got 16) My name is Anna a) May I Know your name please? b) Could you spell your name , Please? c) May I have your phone number d) Where are you calling from ? 17) I am calling from Australia a) What your name? b) Where are calling from c) How do you spell you name ? d) May I speak to one of your guest? 18) S  for siera, A for Alpa, N for November, D for Delta, Y for Yankee a) May I have your email address? b) Could you spell your name please? c) Where are you calling from? d) Do you know his room number ? 19) Yes, I would like to leave a message a) Can you leave a message? b) would you like to leave a message? c) Want you like some message ? d) may I take a message? 20) My Phone number is 087113456789 a) My I have your address? b) My I have your phone number? c) My I know your room number? d) May I have your email address?

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