1) The OTP provides an additional layer of security for the Maytronics cloud, ensuring a multi-layered defense against unauthorized access and various cyber threats. a) True b) False 2) What wifi frequency can the MyDolphin Plus App connect to ONLY? a) 5.0 GHz b) 4.0 GHz c) 2.4 GHz d) 3.0 GHz 3) When connecting to the MyDolphin Plus app for the first time, what should the WiFi signal strength percentage be above? a) 60% b) 50% c) 80% d) 70% 4) The consumer's password must be 32 characters or less and must NOT include ________________. a) Numbers b) Capital Letters c) Foreign Languages d) Lower Case Letters 5) The consumer's password must be 32 characters or less and must NOT include ________________. a) Numbers b) Capital Letters c) Special Characters d) Lower Case Letters 6) Dual-band mesh network setups should NOT have ________________ for a successful connection. a) Same Routers b) Same Network Names c) Different Network Names d) None Of The Above 7) Location settings can be configured to "allow while using the app," while all other permissions can be denied. a) True b) False 8) What tool should we always use to troubleshoot issues with the MyDolphin Plus app? a) iFrame b) Knowledge Base c) Asset Page d) Event Logs Error 9) What tools can be found on the Asset Page to assist in troubleshooting the MyDolphin Plus App? a) App Details b) Fault Code Document c) iFrame d) All Of The Above 10) We MUST use iFrame for troubleshooting all IoT models! a) True b) False 11) What information do you always want to check in iFrame? a) Software Versions b) Weekly Timer Schedule c) Last Disconnection Trigger d) All of the above 12) It's acceptable to provide the consumer's Wi-Fi network name and email copies of the iFrame to the customers. a) True b) False 13) When the iFrame shows a weak Wi-Fi signal in red, what steps should you take? a) Recommending of contacting the internet provider for an extender. b) Reset The Router c) Moving the router closer to a window near the PWS. d) All Of The Above 14) Which columns are useful in the Event Logs Error on the Asset page? a) Robot State b) Event Code Type c) Event Code Name d) All of the above 15) What information is relevant to the MyDolphin Plus IoT fault code document? a) WiFi Strength b) Robot State c) Event Code Type d) Event Logs Cycle 16) You can use the Event Logs Cycle to check whether the robot has completed any cycles and to understand how those cycles were initiated. a) True b) False 17) You can view the error page that consumers contacted for support in the ____________ section of the ___________ field. a) Robot Details - App Contact Us, Application Page b) Details Tab, Device Details - App Contact Us c) Details Tab, Robot Details - App Contact Us d) Device Details - App Contact Us, Application Page 18) What does the blinking blue LED light on the power supply box signify? a) The PWS is powered on b) The PWS is connecting to Bluetooth c) The PWS is connected to Bluetooth d) The PWS software is up to date 19) What does the solid blue LED light indicator on the power supply mean? a) The PWS is connecting to Bluetooth b) The PWS is connected to the smart device c) The PWS is connected to the app d) The PWS is connected to Bluetooth 20) What do the blinking blue and green LED lights on the power supply box signify? a) The PWS software is updating b) The PWS is connecting to Bluetooth c) The PWS is switching from Bluetooth to Wi-Fi d) The PWS is connecting to Wi-Fi 21) What does the solid green LED indicator on the power supply box signify? a) The PWS is connecting to Wi-Fi b) The PWS is connected to Wi-Fi c) The PWS is connecting to Bluetooth d) The PWS is connecting to the router 22) What does the flashing green LED on the power supply box mean? a) The PWS is connecting to Wi-Fi b) The PWS is connected to Wi-Fi c) The PWS is switching from Bluetooth to Wi-Fi d) The PWS is connected to Bluetooth 23) What issues could arise when connecting via Bluetooth during the initial setup of the app? a) Weak Bluetooth signal b) Multiple robots found c) The MU serial number does not exist d) All of the above 24) What are some possible causes of Bluetooth issues when connecting to the app? a) Faulty Blue Cable b) Faulty Bluetooth Chip inside the PWS c) Distance between the PWS and the router d) All of the above 25) What issues can cause the MyDolphin Plus app to get stuck in the Bluetooth stages? a) Phone Settings b) PWS Hardware c) Blue Cable Impairment d) All of the above 26) How many users can connect to the MyDolphin Plus app via Bluetooth? a) 3 b) 4 c) 2 d) 1 27) What problems might occur when connecting via Wi-Fi during the app's initial setup? a) No Signal b) Connection Failed c) No Internet Connection d) All of the above 28) Can the consumer's firewall or network settings cause problems during the Wi-Fi connection stages with the MyDolphin Plus app? a) Yes b) No 29) It's okay to replace the Power Supply for Wi-Fi connection issues. a) True b) False 30) When a consumer app frequently disconnects, you should ask if they have a mesh or dual-band network system. a) True b) False 31) What factors can lead to the failure of the Power Supply software update? a) Weekly Timer is active b) Low Wi-Fi Signal near the PWS c) PWS not connected to the outlet d) All of the above 32) Other devices that use the same Bluetooth chip can appear when attempting to locate the robot during the first connection. a) True b) False 33) The consumer's Dolphin may appear as PoolLink and Yamaha when searching for robots during the initial app connection. a) True b) False 34) What is the minimum distance in feet needed to successfully connect to the PWS via Bluetooth using the app? a) 6ft b) 3ft c) 2ft d) 5ft 35) What steps should be taken to resolve the "MU doesn't exist" error with the MyDolphin Plus app? a) Ask for Screenshots b) Verify if the serial number ends with ZZ c) Verify the PWS is emitting a BLE signal d) All of the above 36) What unit is recognized for the False Communication error, and compensation should be provided only? a) Explorer E30 b) Nautilus CC Plus w/Wi-Fi c) Nautilus CC Pro d) Advantage Ultra 37) What is one of the root causes of communication issues? a) The Power Supply b) The Router c) The Motor Unit d) The Blue Cable 38) The Power Supply not being updated can NOT cause communication issues. a) True b) False 39) Consumers must download the BLE scanner app or check their Bluetooth settings to determine if the PWS BLE chip is faulty. a) True b) False 40) OTAs typically fail because consumers set their weekly timers between 6 and 12a.m. a) True b) False

Troubleshooting The MyDolphin Plus App Knowledge Quest

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