Do you usually stay calm when you complain about a product or service?, Are you more direct or more polite when you explain a problem to staff?, Do you think being pleasant helps you get better results when complaining?, Have you ever been aggressive when a company didn’t solve your problem?, Are confident people more successful when they complain? Why?, Do shy people avoid complaining even when they have a serious problem?, Do you think it’s more sensible to complain in person or online?, How patient are you when you have to wait for a response from customer service?, Do you believe staying calm is better than being aggressive when complaining?, Are you confident enough to complain if a service is very poor?, Do you try to be pleasant even when you are unhappy with a product?, Do you think being too direct can sometimes cause problems when complaining?, Have you ever seen someone be very aggressive while complaining in a shop or restaurant?, Is it sensible to complain about small problems, or only serious ones?, Do you think a patient and calm person gets better results than an aggressive one?.

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