SMART Goals, Reduce order processing cycle time by 20% by Q4 2025., Decrease customer complaints related to late deliveries from 15% to 8% by September., Increase first-pass yield from 92% to 97% within 6 months., Reduce rework costs by $50,000 by the end of the fiscal year., Improve service response time from 48 hours to 24 hours by June., Reduce data-entry errors per order from 4% to 1% by December., Increase on-time delivery from 85% to 95% by the end of Q3., Not Smart, Improve customer satisfaction.Not Smart, Work faster to meet demand., Reduce defects significantly., Train employees on the new system., Eliminate all process issues., Make the process more efficient., Improve quality as soon as possible.

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