Monitoring Services/Circumstances, Reviewing ISAS, Completing a QV, Follow-up with a PCA agency on underuse of hours, Documentation, Initial review of a case, Writing and sending a welcome letter, Educate Participant on HCBS, Providing information on the REM program to a CFC rep, Discussing the services available through CFC with a participant, Incident Reporting & Follow-Up, Phone call with a participant to discuss a recent fall, Providing fall prevention strategies to participant, Person Centered Plan / POS Development, Initial POS visit, Creating a POS in LTSS and writing the Narrative, Emailing a POS signature page to a provider, Task schedule development, Identify Service Provider, Creating list of PCA agencies that serve the participant's area, Calling a PCA agency to discuss their availability to provide services to a participant.

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