E-commerce, The bringing together of buying and selling electronically, Customer service, The name given to an area of business that deals with customer enquiries, Customer engagement, The contact between the business and the customer, Click and collect, The ordering online and the collecting of goods from a store at a later time, Face-to-face selling, Usually completed in a shop where there is direct contact between the buyer and seller, Telesales, It sounds completed over the telephone, After sales service, Advice and help given to a customer after they have bought a product or service, Product knowledge, Detailed knowledge of a product or service that starve within a business used to help persuade a customer to buy.

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