Have you ever avoided calling a place because you expected a long automated message? Why?, Which places do you prefer to contact only online? Why those?, Do you think companies should still use phone calls in the future, or will they disappear?, What is the most annoying thing when you call a company?, Have you ever pressed the wrong number in an automated menu? What happened?, Do you prefer speaking to a real person or using a chatbot? Why?, What information do you usually look for before calling a place?, Have you ever called a company just to complain? How did it go?, Is it rude to hang up during an automated message? Why / why not?, Have you ever been surprised by how helpful (or unhelpful) a phone service was?, Do you think automated messages save time or waste time? Explain., What would be the perfect phone service for a company?, Would you rather wait on hold with music or receive a call back later?, How do phone services in your country differ from those in other countries?.

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