What is the most difficult thing about phone calls: understanding, speaking, or being polite?, Have you ever been very nervous before a phone call? What was it about?, Would you rather call a doctor, a hotel, or a school in English? Why?, If you don’t understand something on the phone, what do you say?, What polite phrase do you always remember on the phone?, What information do you never forget to ask for on the phone?, Do you think people are more polite on the phone or in real life?.

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