complain, to say that you are unhappy or not satisfied with something, refund, money that you get back when you return something or when a service is bad, customer service, the help and support a company gives to people who buy its products or services, polite, kind and respectful to other people; using good manners, aggressive, angry and rude; ready to shout or argue, demand, to ask for something very strongly, often in an angry or forceful way.

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