If a customer were extremely demanding, we would stay calm and confident., If frontline staff were more empowered, they would respond to demands more effectively., If customers didn’t feel value, they wouldn’t trust the brand., If we didn’t follow scripts, customer communication would be less consistent., If I were more agile, I would handle difficult customers better., If the company didn’t care about criticism, it would lose customer trust., If we broke the rules more often, we might create better solutions for customers., If factory production were faster, customers would be more satisfied., If I had more budget, I would make a special gesture for every loyal customer., If customers felt more empowered, they would complain less.

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