Payment Reversals and payment issues, can be found under what Request Type, Customer Isssue, Service Request, Which option will you need to choose from the sub-type drop down box to reverse a payment on a Credit/ Debit card? ?, Payment reversal, Payment Issue, What's the fee if Ambit Customer makes more than 5 payments in a billing cycle?, $4.95 Serial Payment fee, $10.00, What option do you select from the Take Payment Screen in order to connect to Securepay??, The new SecurePay option, Take payment, If I want to keep my good payment record but today is my due date, which method of payment should I use?, Pay by phone/IVR, Sending a money order, Can we as Customer Success agents take payments from a Third Party?, As long as the caller verifies the account, We can only take payments from customer or authorized customet, Will the bank account appear in the "Management Payment History"?, Yes, the last four digits, No, it will no appear, How long should the customer wait for their service to be reconnected?, 72 hours, within 2-48 hours
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