1. A guest reports a dried coffee stain on the carpet. Which tool is BEST to use?, Feather duster, Carpet stain remover, Floor wax, Window cleaner, Persistent foul odor in the bathroom may be caused by:, Clogged drains or poor ventilation, Dirty curtains, Broken lamp, Dusty furniture, If a bedside lamp is not working, the first step is:, Ignore the issue, Mop the floor, Spray disinfectant, Replace the bulb with a spare, To prevent dust from returning on furniture, housekeeping staff should use:, Carpet shampoo, Drain cleaner, Microfiber cloth and polish, Wet mop, When a vacuum cleaner malfunctions during cleaning, staff should:, Switch to broom and mop, then report the issue, Continue using it until it works again, Ask the guest to clean themselves, Leave the room uncleaned, Non-slip mats can help prevent accidents on wet bathroom tiles., TRUE, FALSE, A messy housekeeping cart in the hallway is acceptable as long as cleaning is ongoing., TRUE, FALSE, Proper reporting of broken equipment ensures quick maintenance response., TRUE, FALSE, Using furniture polish can reduce dust buildup on surfaces., TRUE, FALSE, Guest attentiveness is not part of professional housekeeping standards., TRUE, FALSE
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COMMON HKS PROBLEMS
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