don't multitask, Be present in the conversation, don't potificate, It’s condescending and boring, use open-ending questions, Try to get interesting responses, go with the flow, Let thoughts go in-out of your mind, if you don't know, say that you don't know, Assume that you have something to learn, don't equate your experience with theirs, Conversations are not a promotional opportunity, try not to repeat yourself, Err on the side of caution, stay out of the weeds, Forget about the details, listen, If your mouth is open, you are not learning, be brief, Make of your conversation a “miniskirt”.

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