Equality, All patients are offered the same appointment times and services., Everyone has the same access to healthcare services., All service users are treated with the same respect and dignity., Staff follow the same rules and policies for everyone., All children are given the same learning resources., Everyone is protected by the same laws and rights., Equity, Providing a wheelchair ramp for someone with mobility needs., Offering an interpreter for a patient who does not speak English., Giving extra learning support to a child with additional needs., Providing longer appointment times for patients who need them., Adjusting care plans to suit individual health conditions., Offering financial support or free prescriptions to those who qualify..

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