Open Diagnostic, Can you walk me through what’s happening?, What does that look like on your end?, What’s been going on so far?, Can you tell me a bit more about that?, Narrowing, Is this happening all the time or only sometimes?, When you say slow, what do you mean exactly?, Does this affect one device or all of them?, Is this recent or has it been going on for a while?, Clarification / Checking Understanding, Just to be clear, are you saying…?, So what I’m hearing is…, When you mention ___, are you referring to…?, Let me check I’ve got this right….

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