Open Diagnostic, Can you explain what is happening in your case right now?, Can you walk me through the situation so far?, What has happened up to this point?, Could you describe the problem from your side?, Narrowing, When did this situation start?, Who is involved in this matter?, Is this related to a contract, a payment, or an obligation?, Did this happen before or after the agreement was signed?, Clarification / Checking Understanding, So, if I understand correctly, the payment was late, correct?, Let me confirm: the contract was signed in March, right?, Just to be clear, you did not receive a written notice, correct?, Am I right in saying that the deadline has already passed?
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Clarification Moves'
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Thedeath11
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