Explaining rules and problems, We're not supposed to (exchange them without a receipt)., I shouldn't really do that., Strictly speaking, I need (to give her a new ticket)., Requesting help, Is there (really) nothing you can do?, Couldn't you (just go in with her)?, Could you (maybe check with someone else)? Is there any way you could (possibly check)?, Persuading, I'd really appreciate it., I'd be really grateful if you could (do that)., You'd be doing me a huge favour., You'd be really helping me/us out., Offering solutions, Let me see what I can do., Let me speak to my manager., Let me have a look., I suppose I/we could (print new tickets)., Expressing thanks, That's great., I really appreciate it., You've been really helpful., I can't thank you enough..

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