Which sentence is polite?, Give me a new pen!, I’d like to complain about this pen. It doesn’t work., This pen is useless!, What is a reason for a complaint?, Broken product, Happy customer, Delicious food, What should you say first when complaining?, I’m angry!, Excuse me…, Fix it now!, “I’d like to ________ about my order.”, yell, complain, What should you do when making a complaint?, Stay calm, Shout at the employee, Throw the product

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