Commander’s discretion to return to gate (if not airborne), Level 1, Level 2, Level 3, Level 4, Consider enlisting help of other passengers if appropriate, Level 1, Level 2, Level 3, Level 4, Check with ground staff if there were problems between check-in and boarding, Level 1, Level 2, Level 3, Level 4, Maintain cabin coverage to observe overall passenger behaviour in case the situation is being used as a diversionary tactic for other activities, Level 1, Level 2, Level 3, Level 4, Consider switching to another as they might be more successful, Level 1, Level 2, Level 3, Level 4, If cabin crew observe the attempted breach, they shall inform the flight crew and all other CCMs immediately, Level 1, Level 2, Level 3, Level 4, Consider escape/evacuation and disabling the aeroplane, Level 1, Level 2, Level 3, Level 4, Do not serve alcoholic drinks, Level 1, Level 2, Level 3, Level 4, Consider triggering an alert call, Level 1, Level 2, Level 3, Level 4, Make eye contact and use empathy statements to establish rapport, Level 1, Level 2, Level 3, Level 4
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De-escalation Exercise
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