Seeking compromise, So can we talk to whoever is in charge here?, There must be some way we can reach a compromise here, surely., Expressing annoyance, With all due respect, that's your problem., I understand that this may not be down to you, but this is totally unacceptable., Apologising, I'm awfully sorry about all of this and obviously if it were up to me..., I'm afraid the manager is not around at the moment., Dealing with anger, Could you please not raise your voice at me?, If you could just try and calm down a bit....

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