What tools or software do you use every day?, What tool do you use for meetings?, Do you use Excel in your job? What for?, Which system do you use to process transactions?, What do you do if the system is not working?, How do you usually communicate with other departments?, How many emails do you receive per day?, Do you prefer email or phone calls? Why?, Who do you contact if there is a problem with a document?, Do you ever have online meetings? How often?, What is the first thing you do when you start work?, What kind of documents do you usually check?, How do you know which task is the most urgent?, Do you prepare reports? How often?, What happens if you find a mistake?, Is your work more stressful at the beginning or end of the month?, How do you organise your tasks during a busy day?, Do you have strict deadlines?, How do you prioritise your work?, How do colleagues support each other in your department?.

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