Which of the phrases would a customer say? , Is it possible to exchange this item?, I'd like to get a refund, please., This product is spoiled., It has mold on it., I don’t have the packaging., Can I get my money back?, This is not good quality., Here is my receipt., The date is OK. It is not old., It is out of date., Which statements would a shop assistant say?, I'm sorry, but we can't give you a refund on this item., Can you explain to me what's wrong with it?, Do you have the receipt? I need it to provide a refund., Is it product from this store? When did you buy it?, I need to ask my manager., How can I help you?, Let me check., I’m sorry about that., We can give you a new one., Thank you for telling us..
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