A client complains about a late delivery. What should you do first?, You should apologise and explain the situation., You could ignore the email and hope they forget., You should promise a discount immediately without checking., The conveyor belt is making unusual noises., You should inspect it for damage and report it to maintenance., You could ask workers to wear earplugs., You could increase its speed to see if the noise stops., A customer received the wrong product., We should offer a replacement., We could tell them to wait until next month., We should ignore the complaint., The server is very slow this morning., We should check the network connection., We could tell everyone to work slower., We should go home., You don’t understand the client’s request., You should ask for clarification., You could guess what they mean and act immediately., You should forward it to your colleague., The printer is not working in the office., We should report it to maintenance., We could ask everyone to handwrite reports., We should continue printing anyway., Temperature sensors in a machine show abnormal readings., You should check the sensors and machine calibration., You could ignore it if the machine seems to work., You should turn off all machines in the factory., A colleague cannot access the system., He should check his login details., He could try guessing passwords., He should wait until next week to try again., The customer is very angry on the phone., You should stay calm and listen carefully., You could argue back immediately., You should hang up and call someone else., A supplier sends the invoice with a wrong price., We should contact the supplier., We could pay it anyway and adjust later., We should throw the invoice away., You find a mistake in a report after sending it., You should send a corrected version and explain the mistake., You could tell your manager and ask if it needs fixing., You could blame someone else., The customer asks for a feature you cannot offer., You should explain the limitations clearly., You could promise it anyway to keep them happy., You should ignore the request completely., The new update causes problems for several users., We should roll back the update., We could ask users to figure it out themselves., We should release another update without testing., The server crashes during peak hours and users cannot log in., You should restart the server and inform users about the downtime., You could wait and hope it fixes itself., You should blame the users for overloading the system., A backup failed last night and some files may be lost., You should run the backup again and verify the files., You could tell users to recreate all files., You could delete old files to free space.

Problems 11

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