What phone network do you use? Are you happy with it?, Do you have a monthly contract, or are you ‘pay as you go’?, Have you ever messaged the wrong person?, Have you ever hung up on someone? Why (not)?, What do you do if you’re put on hold for a long time?, Do you prefer to call, message, or send a voice note? Does it vary depending on who you are communicating with?, Has your phone ever gone off at a bad moment, e.g. in the cinema or at a concert?.

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