Explain the problem. I've ...................., I've got a problem with my computer., Solve the problem. You need...................., You need to call the customer., Promise action. I'll speak ...................., I'll speak to the Purchasing Manager., Respond. That's okay. Don't ...................., Don't worry., Explain the problem. There are ...................., There are some problems with the invoice., Solve the problem. What we need to ...................., What we need to do is to give another delivery date on this., Promise action. I'll explain ...................., I'll explain the situation to the company., Respond. Thank you. That would ...................., That would be great., Explain the problem. We offered to send them a replacement, but ...................., We offered to send them a replacement, but it didn't work. They wanted their money back., Promise action. I'll let ...................., I'll let you know as soon as I can., Respond. That's okay. No ...................., No problem. / No worries.

Business Communication - Solving problems

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