How does your company ensure conformity to specifications in its products or services?, What methods of quality control are used in your workplace? Do you carry out regular spot checks?, Why is it important to get things right first time instead of relying on reworking later?, Does your company aim for zero defects? Is this realistic in your industry?, Have you ever participated in quality circles? What improvements were suggested?, How does your organization apply total quality management (TQM) principles?, Can you give an example of continuous improvement in your company?, Do you use the concept of kaizen? How do small improvements influence overall performance?, Has your company ever used mystery shoppers or similar methods to evaluate customer service?, How do you measure and compare your company’s performance with competitors? Do you use benchmarking?, What examples of best practice has your company adopted from other organizations?, Has your organization ever gone through business process re-engineering (BPR)? What were the results for productivity?.

Leaderboard

Visual style

Options

Switch template

)
Continue editing: ?