Greeting, Dear Sir/Madam,, The purpose of your letter ,time place & your feeling, I am writing to complain about the quality of accommodation and services which my family and I received when we visited the Forest Hotel from the 9th to the 12th of August 2019.P1:-Introduction, Complaints with Justifications, The problems with our stay began almost immediately. The clerk at the front desk informed us that the family room we had booked was unavailable and we would have to squeeze into a small standard room. This meant that the extra cot brought in to accommodate our son blocked the balcony doors, making it impossible for us to go outside. To make matters worse, the air-conditioning unit in the room was out of order., More complaints &Your action, Unfortunately, our stay did not improve. The complimentary breakfast included in the cost of our room consisted of little more than toast. We were informed that we could order breakfast items off the menu, but at an extra charge. what made matters worse, we tried to contact you but we couldn't.P3:- more complaints &Your action, What do you ask for?, I have included a copy of my reservation confirmation from your hotel showing both the type of room reserved, as well as the services promised. I think it is clear that your hotel has not met its obligations in this regard, and I, therefore, expect a full refund. Should you not provide one, I will be forced to seek legal counsel., Yours faithfully, Colleen Lakewood, Yours faithfully, Colleen LakewoodSalutation

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