Good evening. How can I help you?, Good evening. I’m staying here. I’m in room 204 and I have a problem., I’m sorry to hear that. What is the problem?, The room is very cold and the heating is not working., I see. When did the problem start?, About one hour ago., OK. I will send someone to check the heating., Thank you. How long will it take?, About 10 minutes. Would you like to wait in the lobby?, Yes, that’s fine. Also, can I have an extra blanket, please?, Of course. I will bring one to your room., Thank you very much. One more question — what time is breakfast?, Breakfast is from 7 to 10 a.m. in the restaurant on the ground floor., Great. And where is the lift?, The lift is around the corner on your left., Perfect. Thank you for your help., You’re welcome. If you need anything else, please let us know. Have a nice evening., Thank you. Goodbye.

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