Successful negotiations usually begin with good ______., luck, preparation, argument , pressure , Before entering a negotiation, you should clearly define your ______., emotions, weaknesses, goals, competitors, Good negotiators always try to understand the other person’s ______., salary, interests, mistakes, office, Active listening helps you to build ______ during negotiations., conflict, trust, silence, confusion, It is important to stay calm and not take rejection ______., quickly, personally, loudly, secretly, The best negotiation outcome is when ______ benefit., only you, only the client, both sides, nobody, Asking open-ended questions can help you get more ______., problems, information, stress, arguments, Confidence in negotiations often comes from ______., practice, fear, silence, waiting, A win-win situation means that the agreement is ______., unfair, risky, beneficial for everyone, temporary, Preparation reduces the risk of making ______ decisions., thoughtful, strategic, informed, impulsive.

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