How have attitudes to customer service changed during your lifetime?, Which companies have a terrible/wonderful reputation in regards to settling customer disputes?, What are the dos and don’ts of making an official complaint?, How might a formal complaint differ from an informal one?, In what situations might you use these phrases: Lodge a complaint/Raise a concern/ File a claim/ Demand a refund/ Seek compensation/ Escalate the issue/ Rectify the problem /Resolve the matter?

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