Explaining the problem, I’ve/We’ve got a problem with …, There are some problems with …, I/We can’t …, We did X …, but Y didn’t work., Solving the problem, You/We need to …, We can …, Promising action, I’ll … speak to … / explain the situation, I’ll …call … / let you know as soon as I can, Responding and thanking, Don’t worry., That would be great., Thanks a lot for your help., No problem.

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