1. When is the best moment during a sales call to introduce Princess Plus or Princess Premier?, Before greeting the guest, After identifying the guest’s preferences and explaining what the package includes, Only after the booking is completed, Only if the guest asks about it, Why is offering Princess Plus or Princess Premier beneficial for guests?, It only adds more cost to the booking, It replaces the cruise fare, It bundles popular onboard amenities at a better value, It removes all onboard charges, If a guest says the package sounds expensive, what should the agent do?, Immediately remove the offer, Ignore the comment, Break down the value by explaining how much guests typically spend onboard, End the conversation, When is the best time to introduce shore excursions (Shorex) during a sales call?, At the end of the call after payment, When discussing destinations and ports of call, Only after the cruise has started, Shore excursions cannot be pre-booked, When should an agent offer special services (such as celebrations or accessibility services)?, Only after the cruise ends, Only if the system requires it, When the guest mentions a celebration, special need, or occasion, Never during a sales call, What is a key advantage of offering EZair to guests?, Flights cannot be changed, Guests must pay everything immediately, Flexible flight options and support if flight schedules change, Only first-class tickets are available, When is a flower arrangement a good upsell opportunity?, When the guest mentions a special celebration or surprise, Only for business travelers, Only after the cruise begins, Never during the booking process, What benefit does adding a bottle of wine to the stateroom provide?, Guests must pick it up at the port, It can be delivered directly to the guest’s stateroom as a welcome or celebration gift, It replaces all beverage packages, It is only served in the buffet, Which type of guest is most likely to purchase chocolate covered strawberries?, Guests who do not like desserts, Guests traveling for business only, Guests only interested in shore excursions, Guests celebrating anniversaries, birthdays, or romantic occasions
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Upsell training
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