go down [vb], used especially for systems, websites, networks The company website went down for two hours yesterday, so customers couldn’t place orders. Our email server went down during the morning meeting., failure [n], when something stops working or doesn’t succeed The power failure stopped all the machines in the factory. The experiment was a failure because the results were incorrect., fault [n], a problem that stops something working The washing machine stopped because of a fault in the motor. Engineers found a fault in the braking system., defect [n], a design or production problem, but the product may still work The phone had a small defect in the screen. The car company discovered a manufacturing defect in several models., damage [n], harm to objects or property The storm caused serious damage to the roof. The dropped laptop suffered screen damage., injury [n], physical harm to a person Two workers suffered minor injuries in the accident. He had a knee injury after the fall., complaint [n], when someone says there is a problem The customer made a complaint about the slow service. We received three complaints about the new software., resolve [vb], when a problem is successfully fixed The IT team quickly resolved the issue. We hope to resolve the conflict before the meeting., refund [n], customers get their money back The store gave me a refund because the headphones didn’t work. If the product is faulty, you can ask for a full refund., recall [vb] [n], the company asks customers to return a product The company recalled thousands of batteries because they could overheat. There was a recall of several car models last year., misunderstanding [n], ., mistake [n], .

br intermediate, breakdowns, unit 13

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