In mediation, the mediator must carry out the discussion in a calm and respectful way., , They should be unbiased and capable of helping both sides communicate. , , Clear ground rules must be set. , , The mediator must make sure that the rules are followed. , , The mediator’s role is to facilitate the conversation, not impose their opinion or support someone who has a a stake in the outcome., , People should not interrupt, insult others, or bring up irrelevant issues., , Everyone should speak one at a time and focus on the problem., , Otherwise, the participants may lose trust in the process and the mediation will not work. , , If someone breaks the rules, the discussion may stop until the situation becomes calm again., .

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