In mediation, the mediator must carry out the discussion in a calm and respectful way., They should be unbiased and capable of helping both sides communicate., Clear ground rules must be set., The mediator must make sure that the rules are followed., The mediator’s role is to facilitate the conversation, not impose their opinion or support someone who has a a stake in the outcome., People should not interrupt, insult others, or bring up irrelevant issues., Everyone should speak one at a time and focus on the problem., Otherwise, the participants may lose trust in the process and the mediation will not work., If someone breaks the rules, the discussion may stop until the situation becomes calm again.

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