1) You need to send a 10-page report (that you have saved as a file) to your manager. What feature would you use within email? a) Attachment b) Signature c) BCC d) CC 2) You need to send a meeting reminder to the entire sales department (20 people). What would you create to send this to everyone? a) Attachment b) E-Diary c) Distribution List d) Signature 3) You need to send a price list to a new customer but also let your manager know you've sent it, without the customer seeing your manager's e-mail address. What would you use? a) Signature b) CC c) BCC d) Attachment 4) You've sent a very important e-mail and want to know for sure that the person has received and opened it. What would you use? a) Signature b) Read Receipt c) BCC d) CC 5) Which of the following is an advantage of email? a) Can be sent/received at any time b) Difficult to manage tone c) If server is down, can't access 6) Which of the following is a disadvantage of email? a) Can be sent/received at any time b) Quick c) Can prioritise messages d) Server being down means no access 7) You need to set up a meeting that happens every Monday for the next year. Which one do you use? a) All Day Event b) Recurring Event c) Add Attendees d) Add a task 8) You have a few things to do tomorrow. Where would you record this... a) Email b) Calendar c) To Do List d) Post it on your desk 9) An email needs to be opened ASAP. Which of these do you use to show this? a) High Importance (!) b) Read Receipt c) All Caps Subject d) All of these

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