You should follow up with a customer one week after resolving their issue., TRUE, FALSE, In a follow-up email, you should use vague language like "soon" or "later.", TRUE, FALSE, The purpose of setting clear follow-up timelines is to manage customer expectations and show commitment., FALSE, TRUE, Customers feel less anxious when they don't know when you will contact them., FALSE, TRUE, Status updates should include the specific issue and current progress., TRUE, FALSE, You should wait for customers to contact you instead of following up proactively., TRUE, FALSE, In a follow-up email, you can say: "I'll check on this and get back to you by 3 PM tomorrow.", FALSE, TRUE, Confirming receipt prevents misunderstandings and closes the communication loop., TRUE, FALSE, You don't need to document follow-ups because you remember them., TRUE, FALSE, A good follow-up statement is: "Let me know once the payment has been sent so I can track it.", FALSE, TRUE, Regular status updates increase customer anxiety., TRUE, FALSE, You should follow up with a customer even if there is no solution yet., TRUE, FALSE, You should reference exact dates, amounts, and details in your follow-up emails., TRUE, FALSE, A follow-up update should ask for confirmation only if the customer requests it., TRUE, FALSE

FOLLOW UP PROCESS

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