TRUE: Concierges sometimes organise special requests such as flowers or celebration surprises., Concierges often book restaurants and tours for guests., Knowing local attractions helps a concierge give better recommendations., Communication skills are important for this role., FALSE: A concierge should ignore small guest problems and let reception deal with them., A concierge only helps with hotel check-ins., Concierges can share guest information., Concierges only provide information about the hotel, not the surrounding area.,

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