Item is checked at every stage of production, Quality Assurance, Item is checked once at the start and once at the end, Quality Control, Managers and employees get together to discuss potential solutions to problems, Quality Circles, Copying the best practice from another company, Benchmarking, An individual 'under cover' acts as a customer to see what the experience is like, Mystery Shopper, Employees feel like their opinion is taking into account (advantage), Quality Circles, Time consuming as it's difficult to get everyone to agree (disadvantage), Quality Circles, Good to see how employees actually act around customers (advantage), Mystery Shopper, Employees may feel spied on (disadvantage), Mystery Shopper, Cheap on wages as you only need someone to check at the start and end (advantage), Quality Control, When an item is found faulty you have to bin the whole thing as you only found at the end (disadvantage), Quality Control, Wages are high as you have someone at every stage checking (disadvantage), Quality Assurance, Only part of the product is binned when faulty as found sooner (Advantage), Quality Assurance, You are only ever as good as your competitor (disadvantage), Benchmarking, Can be motivating for staff to find out how other companies did it (advantage), Benchmarking.
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Quality
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Megancarroll2
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